Privacy Policy

By using the Ripplecove Hotel & Spa website, you consent to the processing of your personal information in accordance with this Privacy Policy.

This page explains our practices regarding the privacy of personal information at Ripplecove Hotel & Spa, including the types of information we collect, how we use, store, and protect it.


Ripplecove Hotel & Spa values the privacy of its guests and wishes to inform you about how we collect, use, and protect your personal information. This Privacy Policy describes our practices regarding information collected through our website, online booking system, social media, newsletter subscription system, other software applications, as well as all offline interactions, such as over the phone or in person at our establishment’s reception.

Collection of Personal Information

When you interact with us, we collect information about that interaction, such as the time and reason for it. For example, when you browse our website or other online platforms, we collect information such as your IP address, device type, and browsing activities.

We also collect personal information when you make a reservation at our hotel or purchase a gift card.

If you book a stay at our hotel, we collect the personal information necessary to:

The personal information we collect for these purposes includes your name, email address, residential address, phone number, date of birth, credit card number, expiration date, and security code.

If you make a request for special needs, such as an accessible room or a baby cot, we collect the information necessary to fulfill your request.

We only collect personal information necessary to fulfill our functions.

We advise against transmitting this payment-related information via email or social media. To protect your personal information, please transmit it only through our online booking system on our website or by phone.

Use of Information

We use your personal information to:

Ripplecove Hotel & Spa primarily collects your information to identify you, communicate with you if necessary, and facilitate the reservation and payment process. Additionally, your personal information enables us to conduct market research to better meet the needs of our clientele, improve the overall experience of our establishment, and the effectiveness of our website to provide the best service.

During booking, you have the option to authorize or decline the addition of your email address to our mailing list. If you agree, we will use your email address to send you relevant offers via our newsletter. At any time, you can choose to stop receiving emails by contacting us directly by phone, email, or by clicking the unsubscribe link at the bottom of the newsletter.

Finally, we may use your information to comply with our legal obligations in case of emergencies or when required by law.

We assure you that we do not sell your personal information to third parties under any circumstances, and we do not use or disclose your personal information for purposes other than those for which it was collected.

Access to Information

In accordance with the law, you have the right to access your personal information stored in our records, update it, or delete it. To do so, please contact us by email at the following address:

Please note that some information may be stored in backup systems or log files for technical, financial, or legal reasons, which may prevent the complete deletion of your personal information following a request.

Protection of Information and Privacy Incidents

To prevent unauthorized theft, access, loss, disclosure, alteration, or use of your personal information, Ripplecove Hotel & Spa has implemented rigorous physical, electronic, administrative, and operational protection measures, in accordance with industry standards and practices.

Electronic data is protected by technological means such as firewalls, access controls, and encryption.

Our staff is trained on the importance of protecting the personal information of our guests, and access to personal information is limited to employees who need it to fulfill their duties.

We cannot guarantee that our protection measures are fail-safe or that online communications are always secure. In the event of a privacy incident, we act promptly to mitigate risks and inform you if there is a real risk of serious harm.

Retention of Information

We retain your personal information for the necessary and legal period for its use or collection.

Your personal information will be deleted within 5 to 7 years, or when you contact us to request its deletion from our records.

Cookies, Pixels, Tags, and Social Media Widgets

Our website uses cookies to collect information about its visitors and personalize web browsing and online advertising based on their preferences.

Cookies can be permanent or temporary. Permanent cookies retain preferences for future sessions and remain valid until a defined expiration date. Temporary cookies expire at the end of the session when the browser is closed.

Upon arrival on our website, a window will inform you of the use of cookies, and you can choose to enable, restrict, or block their use.

We use Google Analytics to understand how visitors use our website and for targeted advertising. You can opt out of Google Analytics via this link:

We may also use third-party ad servers, tags, or invisible pixels to count the number of visitors accessing our website. This data is collected in aggregated form and may be used to improve our marketing programs.

Third-Party Bookings and Reservation Changes

If a third party attempts to make a reservation on your behalf, that third party must provide the same personal information as you would normally provide when making a reservation. Unless otherwise stated, we consider that this third party has obtained your consent and authorization to provide us with your personal information and make the reservation (and associated changes) on your behalf, in accordance with our privacy policy. Personal information provided by this third party is subject to our privacy policy and practices. If a third party holds your information and attempts to modify your reservation, we will provide them with the requested information and allow them to make the changes, as we consider that you have given them authorization to do so.

Privacy Officer

Our Privacy Officer is responsible for overseeing our personal information practices and ensuring compliance with this policy and privacy laws. If you have any concerns or questions about how we handle our guests’ personal information, or if you wish to make an access or amendment request, please contact the Privacy Officer of Ripplecove Hotel & Spa:

David Laliberté

Privacy Officer of Ripplecove Hotel & Spa 

700 Ripplecove Road

Ayer’s Cliff, QC, Canada

J0B 1C0 

Phone: +1 819-838-4296

Please note that we will need to take reasonable steps to confirm your identity before disclosing personal information via the above communication means.

This policy applies to the website:


Conditions générales d’utilisation du site web du Ripplecove Hôtel& Spa (

4. Third-Party Websites

4.1. The site may contain links to third-party websites or resources that are neither controlled nor owned by Ripplecove Hotel & Spa.

4.2. We disclaim any responsibility regarding the availability, accuracy, or legality of third-party websites or resources, and we do not endorse or take any responsibility for any content, advertisement, product, or other material present on or accessible via these websites or resources.

4.3. Your interactions with third-party websites or resources, including the use of any content, product, or service available on or via these websites or resources, are your sole responsibility.

5. Disclaimer

5.1. The site is provided “as is” and “as available”, without any warranty, express or implied

5.2. We do not guarantee that the site will be uninterrupted, secure, or error-free, nor that any defects or errors will be corrected.

5.3. We disclaim all warranties, express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement.

6. Limitation of Liability

6.1. To the fullest extent permitted by law, Ripplecove Hotel & Spa, its directors, employees, or affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the site.

6.2. We shall not be liable for any losses, damages, or injuries resulting from the use of the site or any information, content, or material contained therein.

7. Indemnification

7.1. You agree to indemnify and hold harmless Ripplecove Hotel & Spa, its directors, employees, or affiliates from any claim, damage, liability, cost, or expense (including attorney’s fees) arising from your use of the site or any violation of these conditions.

8. Modifications

8.1. We reserve the right, at our sole discretion, to modify, suspend, or terminate the Site or these Conditions at any time and without notice.

8.2. We may also update these Conditions from time to time, and the most recent version will be displayed on the Site. Your continued use of the Site after any modification of the Conditions constitutes your acceptance of the modified Conditions.

9. Applicable Law and Jurisdiction

9.1. These Conditions shall be governed and interpreted in accordance with the laws of the province of Quebec, Canada, without regard to its conflict of law principles.

9.2. Any dispute arising from these Conditions or your use of the Site shall be subject to the exclusive jurisdiction of the courts located in the province of Quebec, Canada.

10. Entire Agreement

10.1. These Conditions constitute the entire agreement between you and Ripplecove regarding your use of the Site and supersede any prior agreement or understanding, whether written or oral. Please read these Conditions carefully before using the Ripplecove Site.

If you have any questions or concerns, please contact us at Ripplecove Hotel & Spa,

700 Ripplecove Road, Ayer’s Cliff, Quebec, J0B 3H0,, +1 (800) 668-4296.

 +1 (800) 668-4296

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