Privacy Policy
By using the Ripplecove Hotel & Spa website, you consent to your personal information being processed
in accordance with this Privacy Policy.
This page explains Ripplecove Hotel & Spa’s practices regarding the protection of personal information,
including the types of data we collect, how we use it, store it, and safeguard it.
Introduction
Ripplecove Hotel & Spa places great importance on the privacy of its guests and wishes to inform you of
how we collect, use, and protect your personal information. This Privacy Policy describes our practices
regarding information collected through our website, our online reservation system, our social media,
our newsletter system, other software applications, as well as offline interactions such as by telephone
or in person at our reception desk.
Collection of Personal Information
When you contact us, we collect details about the interaction, such as the time and reason for it.
For example, when you browse our website or other online platforms, we may collect information such as
your IP address, device type, and browsing activity.
We also collect personal information when you make a reservation at our hotel or purchase a gift card.
If you book a stay at our hotel, we collect the personal information required to:
- Complete the transaction;
- Communicate with you when necessary;
- Verify your identity for legal and security purposes.
The personal information we collect for these purposes includes your name, email address, home address,
phone number, date of birth, credit card number, expiration date, and security code.
If you make a request for special needs, such as an accessible room or a baby crib, we collect the
necessary information to fulfill that request.
We only collect the personal information required to carry out our functions.
We recommend that you do not transmit payment information by email or social media. To protect your
personal information, please only provide it through our secure online reservation system or by phone.
Use of Information
We use your personal information to:
- Respond to your requests;
- Process your transactions;
- Provide you with the best possible service;
- Improve our products and services;
- Offer you relevant promotions;
- Meet our legal obligations.
Ripplecove Hotel & Spa primarily collects your information to identify you, communicate with you when
necessary, and facilitate the reservation and payment process. Additionally, your information allows us
to conduct market research to better meet guest needs, enhance the overall guest experience, and improve
the performance of our website.
When booking, you have the option to authorize or decline having your email address added to our mailing list.
If you accept, we will use your email address to send you relevant offers via our newsletter. You may opt out
at any time by contacting us directly by phone or email, or by clicking the unsubscribe link at the bottom
of the newsletter.
Finally, we may use your information to comply with legal obligations in the event of an emergency or when
required by law.
We assure you that we never sell your personal information to third parties and that we do not use or disclose
your information for any purposes other than those for which it was collected.
Access to Information
In accordance with the law, you have the right to access, update, or request the deletion of your personal
information stored in our records. To do so, please contact us at:
info@ripplecove.com.
Please note that some data may be stored in backup systems or log files for technical, financial, or legal
reasons, which may prevent the complete deletion of your information following a request.
Information Security and Privacy Incidents
To prevent theft, unauthorized access, loss, disclosure, alteration, or misuse of your personal information,
Ripplecove Hotel & Spa has implemented strict physical, electronic, administrative, and operational safeguards,
in line with industry standards and best practices.
Electronic data is protected by firewalls, access controls, and encryption technologies.
Our staff are trained on the importance of protecting personal information, and access is limited to employees
who require it to perform their duties.
We cannot guarantee that our safeguards are infallible or that online communications are always secure. In the
event of a privacy incident, we act quickly to mitigate risks and notify you if there is a real risk of serious harm.
Retention of Information
We retain your personal information for as long as necessary and legally permitted, based on the purposes for
which it was collected or used.
Your information will be deleted within 5 to 7 years, or sooner if you request its deletion from our records.
Cookies, Pixels, Tags, and Social Media Widgets
Our website uses cookies to collect information about visitors and to personalize website navigation and online
advertising based on user preferences.
Cookies may be permanent or temporary. Permanent cookies save preferences for future sessions and remain valid
until a defined expiration date. Temporary cookies expire at the end of the session, when the browser is closed.
Upon your arrival on our site, a notice will inform you about the use of cookies, and you may choose to enable,
restrict, or block them.
We use Google Analytics to better understand how visitors use our website and for targeted advertising. You may
opt out of Google Analytics by visiting:
https://tools.google.com/dlpage/gaoptout?hl=en
.
We may also use third-party ad servers, tags, or invisible pixels to count the number of visitors to our site.
These data are collected in aggregate form and may be used to improve our marketing programs.
Reservations and Third-Party Booking Changes
If a third party attempts to make a reservation on your behalf, they must provide the same personal information
you would normally provide. Unless otherwise indicated, we assume that such a third party has your consent and
authorization to provide us with your information and make a booking (and related modifications) on your behalf.
Personal information provided by a third party is subject to this policy and our privacy practices. If a third party
holds your information and attempts to modify your reservation, we will provide the requested details and allow
the changes, as we assume you have authorized them to do so.
Service Providers and Transfers Outside Québec/Canada
As part of our activities, we use certain service providers (e.g., digital marketing, web analytics, customer
experience management). These providers may process personal information on our behalf. In some cases, information
may be hosted or accessible outside Québec and Canada, and therefore subject to the laws of those jurisdictions.
Before any transfer outside Québec/Canada, we carry out a privacy impact assessment and implement contractual and
organizational safeguards to ensure a level of protection substantially equivalent to that required by Québec
and Canadian law.
Categories of providers include:
- Marketing and newsletter service providers
- Web analytics providers
- Customer experience and survey providers
- Technology hosting and security providers
Upon request, we can provide additional information about the categories of providers who process your data
and the territories where it may be accessible.
Privacy Officer
Our Privacy Officer is responsible for overseeing our personal information practices and ensuring compliance
with this policy and applicable privacy laws. If you have concerns or questions about how we handle your personal
information, or if you wish to make an access or correction request, please contact:
David Laliberté
Privacy Officer – Ripplecove Hotel & Spa
info@ripplecove.com
700 chemin Ripplecove, Ayer’s Cliff, QC, Canada, J0B 1C0
Phone: +1 819-838-4296
Please note that we may need to take reasonable steps to confirm your identity before disclosing personal
information through the communication methods listed above.
This policy applies to the website:
www.ripplecove.com
Terms and Conditions
General Terms of Use of the Ripplecove Hotel & Spa website (ripplecove.com)
Third-Party Websites
This site may contain links to third-party websites or resources not owned or controlled by Ripplecove Hotel & Spa.
We disclaim all responsibility for the availability, accuracy, or legality of such third-party websites or resources, and we do not endorse or assume any responsibility for any content, advertising, products, or other materials available from or through such websites or resources.
Your interactions with third-party websites or resources, including any use of content, products, or services available there, are solely at your own risk.
Disclaimer of Warranties
This site is provided “as is” and “as available,” without any warranties of any kind, express or implied.
We do not warrant that the site will be uninterrupted, secure, or error-free, or that defects or errors will be corrected.
We disclaim all warranties, express or implied, including, without limitation, warranties of merchantability, fitness for a particular purpose, and non-infringement.
Limitation of Liability
To the fullest extent permitted by law, Ripplecove Hotel & Spa, its directors, employees, or affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the site.
We are not responsible for any losses, damages, or injuries resulting from the use of the site or any information, content, or materials contained therein.
Indemnification
You agree to indemnify and hold harmless Ripplecove Hotel & Spa, its directors, employees, or affiliates from any claims, damages, liabilities, costs, or expenses (including attorney’s fees) arising from your use of the site or any violation of these terms.
Modifications
We reserve the right, in our sole discretion, to modify, suspend, or terminate the site or these Terms at any time without notice.
We may also update these Terms from time to time, and the most recent version will be posted on the site. Your continued use of the site after any changes constitutes your acceptance of the revised Terms.
Governing Law and Jurisdiction
These Terms are governed by and interpreted in accordance with the laws of the Province of Québec, Canada, without regard to conflict of law principles.
Any dispute arising from these Terms or your use of the site shall be subject to the exclusive jurisdiction of the courts located in the Province of Québec, Canada.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Entire Agreement
These Terms constitute the entire agreement between you and Ripplecove regarding your use of the site and supersede any prior agreements or understandings, whether written or oral.
Contact
Ripplecove Hotel & Spa
700 chemin Ripplecove, Ayer’s Cliff, Québec, J0B 3H0
info@ripplecove.com
+1 (800) 668-4296